When it comes to vacation rentals, it’s not just about offering a place to sleep—it’s about providing an experience that makes guests want to return and share their stay with others. In today’s competitive market, guest experience is one of the top factors that determine success. Whether you’re hosting for the first time or looking to boost your current bookings, these 7 must-have touches will help create an unforgettable stay for your guests, leading to higher ratings, more repeat business, and positive word-of-mouth marketing.

1. Personalized Welcome Gifts

Why It Works:

A thoughtful welcome gift sets the tone for your guest’s entire stay. It’s a way of showing them you care and that you’ve put thought into making their stay extra special.

How to Do It:

Offer local treats like gourmet snacks, bottled wine, or handcrafted soaps.

Include a handwritten note with a personal touch, thanking them for choosing your property and providing helpful info about the area.

If your rental has specific features or a theme, tie the welcome gift to that—for example, beach-themed items for coastal rentals.

Pro Tip: Small gestures like this can have a huge impact on guest satisfaction and are likely to lead to positive reviews and repeat guests.

2. Signature Scent or Ambiance

Why It Works:

Creating a memorable atmosphere makes your space stand out in your guests’ memories long after their stay. A unique scent can make your property feel more welcoming and homey, while the overall ambiance can set the mood for relaxation.

How to Do It:

Use scented candles or essential oil diffusers with a soft, relaxing scent (lavender, citrus, or sandalwood are great options).

Pay attention to lighting—use soft, warm lights to create a cozy atmosphere.

Play with ambient sounds like soft music playlists or nature sounds that can help your guests unwind.

Pro Tip: Try to create an atmosphere that aligns with the surrounding environment, such as beachy vibes for coastal rentals or mountain cabin charm for a rustic getaway.

3. Local Experiences & Recommendations

Why It Works:

Guests travel to experience local culture and activities. Offering tailored local recommendations will help enhance their stay and make their experience memorable, even beyond the walls of your property.

How to Do It:

Provide a local guidebook with your favorite restaurants, activities, and hidden gems in the area.

Offer discount vouchers or exclusive deals to nearby attractions or experiences.

Partner with local businesses to offer unique experiences like guided tours, private cooking classes, or adventure activities.

Pro Tip: A personalized list of recommendations shows you’ve put effort into making their trip as smooth and enjoyable as possible.

4. Attention to Detail in Room Setup

Why It Works:

Little touches in the room setup can make a huge difference. Comfortable and stylish accommodations ensure guests feel right at home, increasing the chances of them leaving positive reviews.

How to Do It:

Invest in high-quality linens, plush towels, and comfortable mattresses for a restful night’s sleep.

Offer extra amenities like bathrobes, slippers, and luxury toiletries to enhance comfort.

Include practical items like chargers, coffee makers, and snacks to make their stay more convenient.

Pro Tip: You can also tailor the room setup to the type of guest—whether they’re couples, families, or solo travelers—by providing items like family-friendly board games, romantic candles, or work-friendly spaces.

5. Create Tech-Free Zones for Relaxation

Why It Works:

In an age where we’re always connected, guests are looking for a true getaway. Offering tech-free zones can help them disconnect from work and reconnect with themselves or their loved ones.

How to Do It:

Designate quiet areas with no TV or screens, like a reading nook or a patio for reflection.

Encourage guests to spend time outdoors, whether it’s by the beach, a garden, or a scenic view.

Offer activities like board games, puzzles, or books to help them unwind without the need for devices.

Pro Tip: A tech-free space can appeal to those looking for a digital detox, making your vacation rental more attractive to guests who want to unplug.

6. Partnerships with Local Businesses

Why It Works:

Guests love a local touch, and offering exclusive deals with nearby businesses can enhance their stay and encourage repeat business. These partnerships also help local businesses thrive, creating a symbiotic relationship.

How to Do It:

Partner with nearby cafes, restaurants, or tourism services to offer discounts or special promotions to your guests.

Set up arrangements for local spa treatments, guided hikes, or bike rentals so guests can have unique experiences tailored to your area.

Advertise local products (crafts, food, etc.) in your property as additional mementos for guests to take home.

Pro Tip: Offering your guests access to these services can improve their overall experience and encourage them to book again.

7. Continuous Feedback for Improvement

Why It Works:

To ensure your property stands out, you must always be open to improving your guest experience. Feedback is essential for spotting areas that need enhancement and shows guests that you care about their opinion.

How to Do It:

Leave a guestbook where they can share their thoughts and suggestions about their stay.

After checkout, send a short survey to ask about their experience, the best features, and what could be improved.

Use feedback to implement changes and ensure future guests have an even better experience.

Pro Tip: Follow up with guests who leave constructive criticism and let them know how you’ve addressed their feedback. This not only shows commitment to quality but also builds loyalty.


In the world of vacation rentals, creating a memorable guest experience can make or break your business. By implementing these 7 must-have touches, you can transform a standard stay into something extraordinary that keeps guests coming back and sharing their positive experiences. When guests feel like they’ve had a unique, personalized stay, they’re not just more likely to leave glowing reviews—they’ll also become your best marketing tool through word-of-mouth.

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